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customer contact officer - aps4.

job details

summary

    job details

    Join a Federal Government entity on a 10 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries.

    Key accountabilities:

    • First point of contact for customers handling inbound calls and emails queries
    • Responding to customer needs in a professional and timely manner
    • Achieve a high level of customer satisfaction through first contact resolution
    • Meeting deadlines, required outcomes and performance expectations
    • Ensure the integrity, protection and compliance of information and customer data
    • Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads.

    Key selection criterias:

    • Experience working in a contact centre or fast-paced environment
    • Strong and clear written and verbal communication skills.
    • The ability to maintain a positive, empathetic, and professional attitude.
    • Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.
    • Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.
    • Sound computer skills, with the ability to learn internal programs and work with multiple applications.
    • The ability to adhere to Commonwealth documentation guidelines and internal procedures.

    Due to security clearance requirements, an Australian Citizenship will be required.
    Successful candidates will undergo a background and police checks ahead of starting.

    If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Join a Federal Government entity on a 10 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries.

    Key accountabilities:

    • First point of contact for customers handling inbound calls and emails queries
    • Responding to customer needs in a professional and timely manner
    • Achieve a high level of customer satisfaction through first contact resolution
    • Meeting deadlines, required outcomes and performance expectations
    • Ensure the integrity, protection and compliance of information and customer data
    • Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads.

    Key selection criterias:

    • Experience working in a contact centre or fast-paced environment
    • Strong and clear written and verbal communication skills.
    • The ability to maintain a positive, empathetic, and professional attitude.
    • Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.
    • Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.
    • Sound computer skills, with the ability to learn internal programs and work with multiple applications.
    • The ability to adhere to Commonwealth documentation guidelines and internal procedures.

    Due to security clearance requirements, an Australian Citizenship will be required.
    Successful candidates will undergo a background and police checks ahead of starting.

    If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.