Join a supportive and established team:
- Located in the heart of Ipswich, close by to public transport!
- Paying $32.75 per hour + super
- Working with one of Brisbane's leading banking institutions
- Be apart of an established, supportive team
- Taking high-volume inbound calls to assist customers with e-banking
- 6 month contract with potential to extend/become permanent for the right candidates
- Extensive onsite training provided (Approximately 5 weeks)
- Work from home option up to the discretion of the client. (Full-time hours in the office until training is complete)
Responsibilities/duties:
- Respond to customer phone calls, emails and online web messaging
within acceptable timeframes, delivering service excellence for each
and every customer. - Keep your knowledge and skills up-to-date through ongoing learning
and development. - Apply relevant policies and processes to complete all outstanding
work. - Operate within personal approved limits at all times. Where required
...
seek authorisation from the appropriate oversight body.
Identify relevant products and initiate referrals in order to achieve monthly targets.Requirements for this Role:
- Must be available between 8:00am - 9:00pm Monday to Friday & 9:00am - 8:00pm on weekends. (Typically, hours will be from 9:00am - 5:00pm)
- Previous call centre or customer service experience desirable
- Previous banking experience highly regarded
- Excellent communication skills, ability to engage with customers, resilient, good work ethic and demonstrated reliability.
- Ability to work autonomously
- Strong phone manner – active listening, timing, intonation
- Microsoft Office skills are essential
- Experience in a fast-paced and rostered-based environment
What else can you bring to this role:
- Bring your ‘Best’ self each and every day – A ‘Can do’ attitude is a must!
- The ability to retain and improve on the learnings provided – help us to help you help our customers!
- Able to work in a high paced environment – with a SMILE for your customers and colleagues
- Open to feedback and committed to acting on guidance provided – Retaining and improving on your knowledge is a key accountability of all!
- Be a punctual and reliable member of the team....... sound simple? Then you will fit in nicely!
If you are interested in this position, please APPLY below or email Tayla.Baillie@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
