customer care in Chullora

posted
contact
ellie perkins, randstad
job type
temporary
salary
AU$ 30.00 - AU$ 33.00 per hour

job details

posted
location
chullora, new south wales
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 30.00 - AU$ 33.00 per hour
experience
1 year
reference number
90M0369719_1602040403
contact
ellie perkins, randstad
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job description

Your New Company

This is your exclusive opportunity to join one of Australia's largest retail companies located in Chullora on a temporary basis. Due to Covid-19, our client is seeking 5 x Complaints Resolution Representatives to join their fast paced and close knit team.

Your New Role

As the Customer Care Representative, you will be responsible for providing a high level of customer service to customers with a large focus on resolving customer complaints.

Your main responsibilities will include:

  • Liaising with customers via phone and email
  • Providing customers with regular updates regarding their complaint
  • Reviewing customer files to ensure that nothing has been missed
  • Empathetically listen to customers complaints and promptly provide solutions
  • Log and update all information in the CRM system

Your profile will demonstrate:

This role requires a high level of communication, empathy and problem solving skills. In addition, you will have:

  • Customer Service, Customer Care, Complaint or Disputes experience
  • A 'can-do' attitude and willingness to learn
  • Intermediate MS Office skills

Benefits to you:

  • Start ASAP
  • Competitive hourly rate
  • On-site parking available
  • Work for a renowned retail business
  • Work in a role that will keep you busy!

This is a great opportunity for experienced Customer Care Representatives to join a busy role. If you are interested in this role, please press APPLY NOW.

As this is an ongoing role, we will not be accepting Working Holiday Visas or Student Visas.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer service, customer support, customer care, complaints, disputes, claims, utilities, sydney, cbd, CRM, chullora, retail

qualification

Customer Service experience

educational requirements

Secondary School/High School