Your new company This is your opportunity to join a Big 4 Bank! Renowned for leading the Australian financial space, this organisation aims to assist their staff, customers and the wider community. They foster a diverse work culture and a positive team environment, where employees are valued and recognised for their efforts and commitment. Your new roleReview new and existing customer policies and applications, case by caseUtilise multiple systems to assess cases and ensure they are up to date and compliantConduct occasional outbound calls to customers to gather further information and make updates to the systemUnderstand and assess if customer profiles are duplicate and rectify errors when neededYour skills and experienceCustomer Service experience is essential (adventagous if within call centre environment)Previous admin skills is desirable Banking and Finance knowledge and experience is desirableExcellent communication and problem solving skillsStrong attention to detail and ability to work in a fast paced environmentYour benefitsFantastic training and ongoing supportOpportunity to start a career within a Big Four BankGreat office at a very convenient location next to public transportJoin a highly supportive and collaborative teamGreat staff benefits and learning opportunitiesPlease note: Applicants must be an Australian Citizen or Permanent Resident. Your next step To launch your career, click ‘apply now’ or contact Sandra Sadaka on firstname.lastname@example.org or 02 8095 1752.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.