contact centre in Parramatta

posted
contact
tristan walker, randstad
job type
temporary
salary
AU$ 30.00 - AU$ 35.00 per hour
apply now

job details

posted
location
parramatta, new south wales
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 30.00 - AU$ 35.00 per hour
reference number
90M0381406_1554103043
contact
tristan walker, randstad
apply now
Apply with

job description

Goverment Contact Cntre requires friendly and professional staff to be the first point of contact for contact centre customers and ensuring the provision of quality customer experience.


Key Outcomes/Accountabilities
• Provide high level quality service to customer and a courteous and efficient telephone service including receiving inbound contact centre calls, triaging and transferring to the appropriate contact centre queue
• Create a positive relationship in all telephone interactions maintaining a professional and friendly manner and ensuring client satisfaction as a priority.
• Provide timely, accurate, effective and high quality customer service
• Answer inbound contact centre calls, identify the purpose of the request and route telephone requests appropriately.
• Refer customers to appropriate organisations and/or agencies for out of scope transactions.
• Maintain and update records and complete various data retrieval support functions.
• Contribute to improve the efficiency of work processes and the implementation of changes in the workplace.
• Make a positive contribution to the team environment.


Key Challenges
• Creating a positive relationship in all telephone interactions by demonstrating a bright, cheerful confident phone manner.
• Exercising tact, judgement and initiative when obtaining information from and dealing with customers.
• Responding appropriately to customers speedily and accurately.
• Operating the contact centre telephone and other communication systems.
• Dealing effectively with enquiries and complaints from customers that may be difficult
• Working within a high volume, high pressure contact centre environment


To be considered please click "apply now" and follow the links. Due to the high number of applications you will only be contacted if meet the key requirements.

Thank you and Good Luck! :)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Contact Centre

qualification

Contact Centre

educational requirements

College/Pre-University