Join a State Government entity on a 3 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Gaming and Liquor licensing and regulations.
Key accountabilities:
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job details
summary
- randstad
- AU$34.60 - AU$34.60, per hour, plus super
- contract
- full-time
- specialismcall centre & customer service
- sub specialismcall centre
- reference number90M0493732_5477675129290081664
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job details
- First point of contact for customers handling inbound calls
- Issue written correspondences and provide accurate information to emails queries
- Responding to customer needs in a professional and timely manner
- Achieve a high level of customer satisfaction through first contact resolution
- Meeting deadlines, required outcomes and performance expectations
- Ensure the integrity, protection and compliance of information and customer data
Key selection criterias:
- Previous call centre or customer service experience
- Excellent communication skills, verbal and written
- Strong attention to details and understanding of data privacy and security
- Ability to work with KPIs
Successful candidates will undergo a background and police checks ahead of starting.
If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Join a State Government entity on a 3 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Gaming and Liquor licensing and regulations.
Key accountabilities:
- First point of contact for customers handling inbound calls
- Issue written correspondences and provide accurate information to emails queries
- Responding to customer needs in a professional and timely manner
- Achieve a high level of customer satisfaction through first contact resolution
- Meeting deadlines, required outcomes and performance expectations
- Ensure the integrity, protection and compliance of information and customer data
Key selection criterias:
- Previous call centre or customer service experience
- Excellent communication skills, verbal and written
- Strong attention to details and understanding of data privacy and security
- Ability to work with KPIs
...
Successful candidates will undergo a background and police checks ahead of starting.
If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
- Customer Service
- Contact Centre
- Call centre
- Customer focused
- KPIs
- Sales
- Time management
- Public Sector
- Federal Government
- Government
- Full time
qualifications
- Previous experience in customer service or call centre environments.
education
- Secondary School/High School
the application process.
See what comes ahead in the application process. Find out how we help you land that job.
1 of 8apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8we’ll give you a call.
Once it is determined whether or not you’re suitable for the role, a consultant will be in touch to discuss your application further.
3 of 8getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.
4 of 8compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
5 of 8reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
6 of 8the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
7 of 8the interview.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
8 of 8start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
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MG
marion gayet
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