complaints officer in Melbourne CBD

posted
contact
geraldine libatique, randstad
job type
permanent
apply now

job details

posted
location
melbourne cbd, victoria
specialism
legal
job type
permanent
working hours
Full-Time
reference number
90M0383270_1555485899
contact
geraldine libatique, randstad
apply now
Apply with

job description

About AFCA

The Australian Financial Complaints Authority (AFCA) commenced on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.

Due to extensive growth we require a number Complaints Officers across their Banking, Superannuation, Investment & Advice and Insurance Teams. This role is initially commencing on a full time, 2 year fixed term contract where you can positively contribute to the community on a daily basis.

This is an exciting opportunity to use your legal and/or industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.

Demonstrated skills

  • 2+ years experience within legal
  • Solid experience within legal and/or industry related experience in banking and finance and dispute resolution
  • Ability to draft detailed, logical, well explained and comprehensive decisions in plain English or demonstrated ability to gain the necessary skills
  • Strong communication skills to be able to conduct conciliations and negotiations
  • The ability to manage multiple cases in an efficient manner providing a supportive customer focus to achieve fair and timely outcomes
  • Tertiary qualifications in legal, finance and/or commerce highly valued
  • Ability to manage and lead a team of dispute resolution case workers
  • Ability to effectively manage workload and meet Key Performance Indicators and other targets set by the relevant manager from time to time
Benefits

  • Genuine career development including study assistance, secondments, training programs and CPD courses
  • Positive work/life balance encouraged with potential flexible working arrangements
  • Salary packaging options
  • Extensive health and wellbeing initiatives including an onsite employee assistance program
  • Fun social events

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

dispute resolution, dispute, compliance, remediation, analyst, credit, banking, investigation; legal

qualification

Bachelors degree

educational requirements

Bachelor Degree