Randstad are currently seeking professionals to join one of Australia's fastest growing finance lenders within their Contact Centre team team as a Collections Specialist.
This is a fantastic opportunity for someone with a collections background to join an amazing team with an engaging and growth focused culture.
... Your new role
This is a very important role in a Collections team where you will be building relationships with customers whilst providing them with quality resolution of disputed accounts in a soft collections manner. This is a full time opportunity where you will be using your top notch customer service skills when speaking to customers over the phone and/or corresponding via email and identifying solutions to assist in restoring secured and unsecured loans into good standing accounts. You will be receiving and assessing financial hardship applications and seeing to each customer's situation with individuality and empathy.
What will you be responsible for?
As a Collections Specialist you will focus on early stage arrears on our client’s secured and unsecured loan portfolios, overseeing and managing collection activities to help their customers get back on track.
- Assessing customer financial circumstances and identifying solutions to assist in restoring their loans into good standing Receiving and assessing financial hardship applications
- Liaising with external collections agencies, where required
- Early stage skip tracing, where required
- Assessing and responding to proposed debt agreements and bankruptcy petitions
- Implementing and documenting effective collections processes, and creating a ‘collections culture’ with other team members
- Building and maintaining strong relationships with senior management and other internal teams
- Compliance with all regulatory obligations including the NCCP Act, Privacy Act, ASIC Regulatory Guides and AML/KYC requirements
What type of background will make you successful?
- 2+ years’ experience and demonstrated high performance in an unsecured or secured collections role
- A strong understanding of credit and collections regulations
- Strong verbal communications and ability to build rapport with our customers
- High level of attention to detail and organization
- The ability to work autonomously, think on your feet and work in an evolving work environment dealing with complex enquiries
Your skills and experience
- Previous experience in a collections position with a clear understanding of the credit and collecting processes
- You will have the natural ability and desire to help others as well as building trusting relationships
- Strong computer skills
- Strong verbal and written communication skills
- You thrive in busy, fast paced environments
- You're empathetic, compassionate & professional
- Ability to work in a team
- Able to thrive in a KPI driven environment
Benefits:
- A competitive and attractive salary
- Beautiful new office located in a convenient CBD location
- An engaging and motivating work environment
- Monthly social events
- An exciting opportunity to work within one Australia's fastest growing lenders
- Monday - Friday - no weekends or late nights!
- Hybrid working model on offer
Hours:
- Permanent, full time.
- Monday - Friday - 8:30 - 5:30
- No weekend work!
If this sounds like you, we want to speak to you!
Simply click 'APPLY' and attach a copy of your updated CV to Juanita Forster. Please note only shortlisted applicants will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
