collections officer in Inner Suburbs Brisbane

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job details

inner suburbs brisbane, queensland
job category
Customer Service & Call Center
job type
AU$ 45,000 per year
reference number
laisa qoro, randstad
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job description

Full Job Description

Collection House Group are a leading financial services company located in Newstead just outside of Brisbane CBD. Collection House Group have exclusively partnered with Randstad with multiple upcoming vacancies for Contact Centre Consultants.

This is a fantastic opportunity for you to gain valuable experience within a leader of their field. We are currently seeking highly motivated and dedicated candidates to join a collaborative, fun and successful team on a full time basis.

This is a great role to gain strong experience dealing with a variety of customers. With previous customer service experience and an interest in Financial Services, this will be a great chance for you to really drive your career and expand your skill set. Using your empathy, negotiation and of course customer service skills you will be able to help customers through a difficult time.

Collection House Group are seeking committed, enthusiastic and resilient individuals to join on a permanent full time roster:

You will need to be available 8:00am – 6:00pm Monday to Friday on a rotating roster.

Key Responsibilities

  • Performing end to end management of accounts
  • High volume of outbound calls
  • Updating clients information
  • Negotiate debt repayment solutions based on accurate assessments of clients’ financial situations.
  • Follow up on current and broken payment arrangements
  • Achieving team KPIs as well as personal targets
  • Ensure you are providing exceptional customer service at all times whilst resolving disputes and handling objections

Skills & Experience

  • Call centre, retail or customer service experience highly desirable
  • Will need to demonstrate willingness to learn and high motivation
  • Ability to build rapport quickly
  • Exceptional problem-solving skills
  • The desire to work within a fast pace environment
  • A want for a long term career in Financial Services
  • MUST have full work rights and consent to a background check (AFP)
  • Student Visas welcome to apply

The Benefits:

  • Long term position with career growth potential
  • Full training and onboarding program to set you up for success
  • Completion within the first 7 – 9 months of Certificate III in Financial Services (valued at $3000)
  • Fantastic Fortitude Valley location near public transport (shuttle bus from train station included)
  • Corporate Memberships and Social Clubs
  • Fun, social and supportive team environments with state of the art facilities


Please press the APPLY button now to be considered for this opportunity.

You will need to be available to start on the 5th of February.

Alternatively, you can call Laisa Qoro on 07 32433970 for a confidential conversation.


Customer Service


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