collections inbound in Melbourne

isabelle bonaventura, randstad
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melbourne, victoria
banking & financial services
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working hours
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isabelle bonaventura, randstad
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job description

Looking for experienced Collections Consultants to support customers day to day providing them exceptional service in challenging circumstances, assist with mortgages in arrears and offer tailored solutions and outcomes whilst building rapport.

Industry leader in financial services is looking for multiple customer service proffessionals.

You will utilise your negotiation skills, empathy and people skills to offer superior service, all whilst identifying appropriate payment arrangement and strategies.


  • Answering high volumes of inbound calls relating to mortgages in arrears
  • Build trust through honest conversations
  • Assist with establishing payment solutions
  • Implement and negotiate appropriate payment plans
  • Uphold brand values by delivering amazing customer service

About you:

  • Previous experience in secured collections, morgages and lending essential
  • Contact centre exposure
  • Able to problem solve, find resolutions and positive outcomes
  • Expertise working with challenging customer situations, proactive approach
  • Ability to work autonomously when needed, taking initative with inbound and sometimes outbound calls

To Apply:

To be considered for this role, please click the apply button below. Please note, due to the high volume of applications, only successful candidates will be contacted.

Isabelle Bonaventura

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Secured Collections, Collections Consultant, Inbound Collections


Previous experience in secured collections

educational requirements

Secondary School/High School