collections inbound in Melbourne

posted
contact
isabelle bonaventura, randstad
job type
temporary

job details

posted
location
melbourne, victoria
specialism
banking & financial services
job type
temporary
working hours
Full-Time
reference number
90M0421574_1600234663
contact
isabelle bonaventura, randstad
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job description

Looking for experienced Collections Consultants to support customers day to day providing them exceptional service in challenging circumstances, assist with mortgages in arrears and offer tailored solutions and outcomes whilst building rapport.

Industry leader in financial services is looking for multiple customer service proffessionals.

You will utilise your negotiation skills, empathy and people skills to offer superior service, all whilst identifying appropriate payment arrangement and strategies.

Responsibilities:

  • Answering high volumes of inbound calls relating to mortgages in arrears
  • Build trust through honest conversations
  • Assist with establishing payment solutions
  • Implement and negotiate appropriate payment plans
  • Uphold brand values by delivering amazing customer service

About you:

  • Previous experience in secured collections, morgages and lending essential
  • Contact centre exposure
  • Able to problem solve, find resolutions and positive outcomes
  • Expertise working with challenging customer situations, proactive approach
  • Ability to work autonomously when needed, taking initative with inbound and sometimes outbound calls

To Apply:

To be considered for this role, please click the apply button below. Please note, due to the high volume of applications, only successful candidates will be contacted.

Isabelle Bonaventura

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Secured Collections, Collections Consultant, Inbound Collections

qualification

Previous experience in secured collections

educational requirements

Secondary School/High School