collections consultant in Melbourne CBD

julia ciinean, randstad
job type
apply now

job details

melbourne cbd, victoria
call centre & customer service
job type
working hours
reference number
julia ciinean, randstad
apply now
Apply with

job description

In this instance we are looking for experienced recoveries officers to apart of the existing team.

  • Reputable well known organisation
  • ASAP Interview/ ASAP Start
  • Based in Melb CBD

This National Recoveries Unit manages the recoveries aspect of our general insurance claims. We currently have an opportunity for a Recovery Officer to join our Melbourne team.

Reporting to the Team Manager, you will be responsible for analysing, reviewing and managing a portfolio of motor claims recovery files with the aim of maximising recovery income and resolving outstanding debts in the most cost-effective and efficient manner. You will proactively communicate progress and likely outcomes to both internal and external customers.

Essential skills and experience:

  • Strong verbal and written communication skills
  • The ability to negotiate and persuade
  • Excellent customer service ethic

Desirable skills and experience:

  • Debt recovery experience in a financial institution or the insurance industry
  • Working knowledge of the laws relating to debt collection, liability and insurance
  • Working knowledge of State legislation and the legal system
  • Working knowledge of general insurance products

This is an excellent opportunity for talented claims professional who is seeking to add to their experience and explore a different aspect of general insurance claims. The role would also suit a candidate with a background in debt recovery, finance or law.

Experienced working holidays visas excepted. Only suitable candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Collections Consultant



educational requirements

Secondary School/High School