client support representative in Gold Coast

posted
contact
jessica smith, randstad
job type
permanent
salary
AU$ 50,000 per year

job details

posted
location
gold coast, queensland
specialism
accounting
job type
permanent
working hours
Full-Time
salary
AU$ 50,000 per year
reference number
90M0430376_1605074021
contact
jessica smith, randstad
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job description

Your New Company

Award winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers. Work with an energetic and supportive team to provide inbound customer support to business owners, bookkeepers and accountants on software packages.

Your New Position

  • Respond to all customer enquiries and engage with customers effectively
  • Assist accountants and business owners on software packages
  • Handle all inbound calls with empathy and solutions to resolve problems
  • Create online help material including articles and posts
  • Ensuring customers have the tools and knowledge to run their business
  • Prioritise and exceed KPI targets in fast paced environments.

Your Skills and Experience

  • Passionate about customer service and ability to demonstrate empathy
  • Comfortably work and meet targets in fast paced environments
  • Ability to undertake multiple tasks whilst actively listening to resolve customer needs
  • Minimum of 2 years in customer service and contact centre experience, along with 1-2 years experience in accounting/bookkeeping is desired
  • Web Savvy
  • Excellent verbal and written communication to engage and build relationships
  • Energetic and willingness to achieve results.

What is on Offer

  • Competitive Salary Package
  • Fun team and working environment
  • Be part of a diverse and supportive working environment.

Please apply now by clicking apply or call Jessica Smith on 0731007059.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

call centre, customer service, bookkeeping, quickbooks

qualification

bookkeeping desirable

educational requirements

College/Pre-University