client services in Melbourne

posted
contact
isabelle bonaventura, randstad
job type
temporary

job details

posted
location
melbourne, victoria
specialism
banking & financial services
job type
temporary
working hours
Full-Time
reference number
90M0421574_1599639077
contact
isabelle bonaventura, randstad
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job description

Leading Australian financial institution seeking experienced client services officers to assist with new services launch and system roll out.

We are looking for enthusiastic, tech savvy and proactive candidates who have enjoy building relationships and are customer centric, who are happy to jump in and hit the ground running.

This is a temp role hiring now to commence in October.


The key responsibilities of the role include:

  • Providing proactive support to customers via the phone
  • Ensuring a positive experience for customers and acting as a brand ambassador
  • Responding to customer enquires and providing product knowledge
  • Maintaining KPI and SLA targets
  • Ensuring accurate client information is recorded

To be considered for this position you will:

  • Have experience in a customer service or call centre role
  • Essential - experience in banking or financial services, and hold a current RG146 qualification
  • Be highly customer centric and focused
  • Undergraduate degree in a relevant field (Business, Finance, etc.)
  • Experience in a high-volume call centre a distinct advantage
  • Excellent written and verbal communication skills

Benefits:

  • Competitive hourly rate
  • Easily accesible CBD location
  • Training and support provided
  • Established brand and customer base

This is a great opportunity for a recent graduate to start their finance career. You will be offered full training and be part of a company that is growing and evolving.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Call Centre, Banking, Customer Care, Inbound Customer Care

qualification

Must hold current RG146

educational requirements

Secondary School/High School