client services officer in Brisbane CBD

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job details

posted
location
brisbane cbd, queensland
specialism
government & defence
job type
permanent
working hours
Full-Time
reference number
90M0349580_1537752159
contact
kate cameron, randstad
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job description

Your new position

As a Client Services Centre Officer, you will undertake a range of customer service and administration activities on behalf of the department.

  • Open, scan, queue and file manage incoming mail
  • Receive incoming licence applications via email and record into system.
  • Monitor the status of applications, take corrective action when necessary and initiate escalation procedures when appropriate
  • Handle external and internal inquiries, including calls, internet inquiries, email and mail, and escalate inquiries to technical specialists when appropriate
  • Undertake other administrative support functions as required.

Your Skills and Experience

To be considered for this role you would have skills & experience in the following to be a successful Business Support Officer:

  • Be enthusiastic, motivated and a team player
  • Demonstrated experience and competent user of the MS Office application suite including high-level computer literacy and accurate keyboarding/data entry skills.
  • Demonstrated well developed oral and written communication skills using appropriate grammar, style and language to suit the communication purpose and audience.
  • Demonstrated recent experience in customer service and in the use of client management systems and/or ability to adapt to new systems.
  • Attention to detail
  • Australian Citizen

The following are desirable:

  • Experience in high volume call centres/processing centres would be highly desirable.
  • Experience working within a regulatory service or technical environment.
  • Experience in or knowledge of the aviation industry.

Your pay rate

This position will be offered a salary between $50,000 - $55,000

How to apply

If you are successful and experienced Business Support Officer who is immediately available and in search of a new opportunity then apply here today! Please submit your CV and cover letter in WORD format. Alternatively you can email your application to kate.cameron@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Client Services Officer

qualification

NA

educational requirements

Secondary School/High School