client services officer in Adelaide

posted
contact
olivia detomaso, randstad
job type
permanent
salary
AU$ 50,000 - AU$ 60,000 per year
apply now

job details

posted
location
adelaide, south australia
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 50,000 - AU$ 60,000 per year
reference number
90M0373250_1552359451
contact
olivia detomaso, randstad
apply now
Apply with

job description

Randstad are working closely with a reputable client within the technology and software industry. The organisation is renowned and utilised by many large businesses and franchises across the globe for their provision of workforce management IT solutions.

Working within a team environment and reporting to the Team Leader of Client Services; you will be responsible for providing high quality customer service to both clients and system users. Your phone manner will be professional, friendly and focused on upselling products and solutions as well as resolving customer queries in a timely fashion in alignment with excellent customer service and QA policies and procedures.

This position would suit a customer service focused individual with experience or high interest in technology and software solutions and an ability to upsell products based on the identification of customer needs.

In order to be successful you will possess:

  • Experience with IT software products and solutions
  • Strong customer service experience
  • Confidence in recommending products
  • Excellent verbal and written communication
  • Priority-setting and multi-tasking skills
  • Intermediate Microsoft Office skills

As the successful client services officer, you will:

  • Support customers via phone and email
  • Assist team and clients with general administrative tasks
  • Adhere to call-quality processes
  • Provide product solutions and recommendations
  • Build rapport and relationships with key clients
  • Drive your own knowledge of WHS and business IT products

Please consider the above requirements and criteria before applying. In order to be considered, you will need to upload your resume and a cover letter with a brief explanation on your IT experiences/interests.

Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

call centre, customer service, IT, software, upselling products, services

qualification

Relevant IT certificate desirable

educational requirements

Secondary School/High School