client services officer recruitment pool in Adelaide

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job details

posted
location
adelaide, south australia
specialism
call centre & customer service
job type
permanent
reference number
90M0353582_1533618659
contact
shelley james, randstad
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job description

About the Opportunity

The Client Services Officer is responsible for providing prompt frontline services and accurate information to Consumer and Business Services customers, including via telephone, face-to-face, and electronic channels.

The Client Services Officer role exists within the Customer Service Centre, the Licensing Branch and the Births, Deaths and Marriages unit of Consumer and Business Services. Duties and responsibilities include providing high quality information and assistance to clients via telephone, face-to-face, e-mails and other forms of communication. Additionally, officers are required to process various applications, assess to identify whether legislative requirements are met and make appropriate recommendations as well as produce and check follow up documentation for applications and periodic returns as required.

The Client Services Officer must have demonstrated experience providing high level customer service and complaints handling and a proven ability to effectively handle large workloads and competing demands and deadlines.

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory.

Some out of hours work may be required. May be required to work in any area of Consumer and Business Services as determined by business needs.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions after clicking “Apply”. For more information please download the Job Application Pack and Job and Person Specifications on the I Work for SA website.

For further information about this exciting opportunity that is not covered by this website please contact Claudia Gioffre, Business Support, on 8468 8030 or claudia.gioffre@ranstad.com.au.

Click Apply and follow the prompts to submit your application.

You may wish to create your answer in Microsoft Word, then copy and paste into the field of this application form. This will also ensure your answers are not lost if you are timed out of the system.

The Attorney-General’s Department is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Administration, Customer Service

qualification

NA

educational requirements

Secondary School/High School