client services & administration in Sydney CBD

demi mcallan, randstad
job type
AU$ 36.00 - AU$ 37.00 per hour
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job details

sydney cbd, new south wales
healthcare & medical
job type
working hours
AU$ 36.00 - AU$ 37.00 per hour
reference number
demi mcallan, randstad
apply now
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job description


  • This is a 12 month full time opportunity in the CBD (just 1 minute from Central station).
  • You will be working in a Federal Government Department in an APS 3 level role.

The role is to provide Admin support to Counsellors by organising appointments with their clients, and to be the first contact for clients (noting that clients may be suffering from mental health).


  • Provide Customer Service support;
    • first point of contact including meeting, greeting and diverting customers to the appropriate service channel, answering enquiries, identifying and prioritising customers (those who are potentially vulnerable, in distress or have accessibility issues), and escalating potential issues.
  • Provide Administrative support to the clinical team;
    • arranging client appointments, digital and paper based file/records management, sending out SMS reminders.
  • Providing Administrative support to the Outreach Program;
    • processing client allocations, referrals and requests.
  • Provide Administrative support to the delivery of Group Programs;
    • assist with promotional activities, data entry and organisation of events.
  • Provide Operational support;
    • processing invoices, arranging travel, managing correspondence.


To be successful you,

  • MUST have worked in a similar varied role; Customer Service/Admin/Reception/Front-of-House.
  • MUST – be an Australian Citizen.
  • MUST – pass a police check prior to starting (may take around 2 weeks to process).
  • MUST – if you have a genuine interest or experience in Mental Health and/or Counselling.

Please apply now using a Word doc (not PDF).

Given the police check process your expected start date will be around the start of May.

Any questions will be answered during the shortlisting process.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Mental Health, Psychology, Counselling, Public Sector, Government



educational requirements

Secondary School/High School