Randstad are currently seeking a standout client services officer to join a leading provider in the banking and finance industry on a permanent full time basis.
About your role
You will have a passion for the financial industry, while ensuring you drive an outstanding experience to all customers and clients while delivering accurately on the products and services. You will be working in a large contact centre environment servicing clients across Australia and New Zealand, taking inbound calls with high attention to detail. You will thrive within the corporate world with a focus on providing the best experience to the customers of our client via the phone, chat and emails. Understanding the customer’s situation, resolving their concerns and overcoming objections.
Key Responsibilities include but not limited to:
- Answering inbound call, assisting with enquiries from business to business and business to consumer clients
- You will be responsible for driving customer outcomes across the business, ensuring customers get value from products and services offered.
- Be an advocate for the brand and increase customer satisfaction across all their channels.
- Perform workflow system and administrative updates
- Build rapport and valuable relationships within a business
- Ability to deal with complexity and many unknowns in a decision process
- 1+ years of customer service experience in a call centre, retail or hospitality environment
- Exposure to property, banking, insurance industry preferred but not essential
- Must be an effective communicator, to articulate complex processes in a simple manner
- You must be enthusiastic and have a genuine passion for helping customers
- The ability to work autonomously to make your own judgment, but also be a team player and thrive in a collaborative environment.
- Adaptable to learn new systems with speed and the ability to multitask
If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai or Juanita Forster and click apply now. Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background....