client service officer in Adelaide

posted
contact
kammy lee, randstad
job type
temporary

job details

posted
location
adelaide, south australia
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
reference number
90M0403025_1579417371
contact
kammy lee, randstad
Apply with
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job description

About our client


This organisation has been established for over 30 years and continues to grow
with a national client base working with Corporate, Government and businesses of all sizes. They have developed a reputation for innovation, quality and outstanding customer service delivery.

They are currently seeking a motivated and passionate Customer Service Officer who will maintain the high service value their clients expect.


Purpose of Role:


The purpose of the role is to provide and develop strong relationships with our customers by providing and maintaining our client’s high quaity level of Customer Service & Administration duties. This role is the first point of contact within the business, both on online and over phone.


As a skilled Customer Service Officer, you will be responsible for:

  • Providing excellent customer service support
  • Provide specialised advice and information on all company products and services
  • New client setup and existing client management and support
  • Administration and switchboard duties
  • Performing Quality Audio Sound Checks and reporting to clients weekly
  • Respond to client problems/issues and provide solutions and recommendations with your strong interpersonal skills
  • Managing own work responsibilities and workload in a timely and efficient manner
  • Participate in other tasks and contribute to the development, achievement and continuous improvement of the team


Duties include, but are not limited to:

  • Top level Phone Customer Service Support for all inbound calls
  • Provide specialised advice and information on all Company products and services; respond to client problems/issues within own functional area utilising a high degree of interpersonal skills.
  • Performing Audio Quality Sound Checks and reporting for all clients weekly
  • New Client Setup; Existing client management/support
  • CRM system update and reporting; maintaining client records
  • Inventory/Stock – reconciliation/control of Equipment when returned
  • Second level phone based equipment installation and fault support
  • To perform specialised or non-routine tasks or features of the work upon request by Management team.
  • Supporting Operations Manager & Sales Manager

Characteristics / Required Attributes:

  • Previous Call Centre, Reception & Customer Service Experience or alternative
  • Phone Experience Essential
  • Excellent organisational skills; ability to multi-task and work within a busy office environment
  • Advanced computer skills (Microsoft Suite)
  • Excellent written and verbal communication skills
  • Exceptional phone manner
  • Strong administration skills
  • Demonstrated problem solving ability
  • Ability to take initiative; work autonomously and within a team environment
  • Ability to provide assistance/guidance to other members of the same team
  • A reliable and professional work attitude
  • Experience with management support

Values

  • Reliability
  • Teamwork
  • Honesty & Openness in Communication
  • Outstanding Customer Service Experience
  • Integrity

Please email kammy.lee@randstad.com.au for more information and due to the high volume of responses, applicants are encouraged to apply online so please click on 'Apply Now'. Only successful applicants will be contacted for interview immediately. Please ensure that you align to the job description and requirements for this role before applying.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

It is required be resident in the country

skills

Client Services Officer

qualification

Must have previous customer service experience and outbound calling

educational requirements

Secondary School/High School