client service officer - aps 3 in Brisbane

kate cameron, randstad
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job details

brisbane, queensland
government & defence
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kate cameron, randstad
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job description

Your new department

Be apart of a large Federal Government Department based Brisbane, who’s primary function is to conduct the safety regulation of civil air operations in Australia.

Your new position

As a Client Service Officer, you will be working within a team to provide support and undertake a range of client service and administration activities on behalf of the department.

  • Perform a range of client service activities including the following:
    - Open, scan, queue and file manage incoming mail.
    - Receive incoming licence applications via email and record into an in-house system.
    - Monitor the status of applications, take corrective action when necessary and initiate escalation procedures
    - Handle external and internal inquiries about regulatory services, including calls, internet inquiries, email and mail, and escalate inquiries to technical specialists when appropriate.
  • Process applications for regulatory services using standard operating procedures;
  • Liaise effectively with internal and external stakeholders.
  • Undertake other administrative support functions as required.

Your Skills and Experience

To be considered for this role you would have skills & experience in the following to be a successful Client Service Officer:

The following are mandatory requirements:

  • High demostrated experience in MS Office application suite including high-level computer literacy and accurate keyboarding/data entry skills.
  • Demonstrated well developed oral and written communication skills using appropriate grammar, style and language to suit the communication purpose and audience.
  • Demonstrated recent experience in customer service and in the use of client management systems and/or ability to adapt to new systems.

The following are desirable:

  • Experience in high volume call centres/processing centres would be highly desirable.
  • Experience working within a regulatory service or technical environment.
  • Experience in or knowledge of the aviation industry.

How to apply

If you are successful and experienced Client Service Officer who is immediately available and in search of a new opportunity then apply here today! Please submit your CV and cover letter in WORD format.

Please note only short listed candidates will be contacted due the high volume of applicants.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Client Service Officer - APS 3



educational requirements

Secondary School/High School