client service manager in Australia

maysel gutierrez, randstad
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banking & financial services
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maysel gutierrez, randstad
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job description


The role of 'Client Service Manager' is a key role in the customer experience for ELC clients. They hold a key relationship role within the business and must be enablers for our clients to ensure a positive client experience. They enhance ELC effectiveness and customer experience by providing processing of client property inquiries and ongoing services.

Main responsibilites:

  • Manage client relationships through the processing stages of their loan structure and strategy.
  • Work with referral partnerships and alliances.
  • Manage the ongoing relationships and handover of clients.
  • Review credit documentation to ensure its fulfillment and complies with bank policy.
  • Completes daily tasks in a timely manner in line with ELC process and policy.
  • Problem solving of client questions or various matter raised through out and post the loan process.
  • Answering of client, bank and business partner communications in a timely and professional manner.
  • Pipeline management. Working with the management on managing both new and existing client’s sales via conversion service levels and time SLAs.
  • Liaise with banking representatives such as Credit, BDMs, operations to meet our customer requirements in a professional manner
  • Prepares reports by collecting and analyzing information.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies as required.
  • Contributes to team effort by accomplishing related results as needed.

Must-haves in order to apply:

  • Tertiary qualified in a Banking, Business, Finance or related discipline.
  • Minimum 2or more years’ experience with loan administration in relation banking/finance/mortgage broking
  • Sound understanding of Australian banking credit and process
  • Strong interpersonal and problem solving skills
  • Excellent communication and telephone skills essential
  • Ability to work in high pressured environment and meet tight deadlines

If the above role sounds like something you would like to explore please send through your application.

Alternatively, you can email me your CV to express your interest on

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Home lending, consumer lending, mortgage processing, loan processing


Tertiary qualified in a Banking, Business, Finance or related discipline

educational requirements

Associate Degree/Diploma