claims consultant in Rhodes

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job details

rhodes, new south wales
banking & financial services
job type
reference number
louise fraser, randstad
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job description

About the organisation:

Our client is an employer of choice within the banking and financial services industry. They lead in administration solutions for a wide range of banking and financial institutions and are looking for a number of professionals to join their growing team as a claims administration officer.

We currently have multiple permanent opportunities to start immediately in a convenient location close to public transport in Rhodes.

About the role:

This is an excellent opportunity to take your experience in financial services admin to the next level, and build a career with the organisation at the forefront of the industry.

As a claims offcier you will proactively manage allocated claims, including professional communication skills and customer service skills to assist and resolve claims.

Job Responsibilities

  • Provide superior customer service to members, trustees and all stakeholders by managing and claims processing requests within agreed timeframes and quality levels
  • Proactively follow up receipt of claim documentation with members.
  • Provide quality advice and assistance to members in the completion of their forms.
  • Provide members/claimants with courteous, prompt and sensitive service and updates on their claims.
  • Advising members by phone of additional/outstanding requirements.
  • Confirming with members by phone the receipt of important correspondence.
  • Prepare Claims submissions and or other documentation required for all Funds within agreed service level agreements
  • Ensure compliance with all legislative, financial, policy, procedural and quality requirements.
  • Liaise with insurers and third parties to finalise additional insurance coverage as requested by members

Skills and Experience

  • Proven working experience in an administrative environment
  • Experience within an Insurance Claims environment – highly desirable
  • Good understanding of relevant Superannuation legislation and industry
  • 1-3 years contact centre experience
  • Strong customer service capabilities
  • Ideally have worked within the banking and financial services industry
  • Have sound technical capabilities
  • Have a “can do attitude” and strong work ethic
  • Be a team player
  • RG146 / ASFA qualifications desirable

Benefits of the role:

  • Strong supportive team environment
  • Thorough training and coaching provided
  • Career progression
  • Competitive salary
  • 9am - 5pm Mon - Friday

If you are interested in this position please APPLY - or contact Louise on or 02 8215 1022 for more information.


administration, financial services


Previous admin experience

educational requirements

Secondary School/High School