claims assessor | industry fund in Melbourne CBD

hannah ebers, randstad
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job details

melbourne cbd, victoria
insurance & superannuation
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hannah ebers, randstad
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job description

Company Overview

This is an exciting opportunity for an experienced Claims Assessor to join a highly successful industry fund based in Melbourne CBD. With a member focused approach, it is no wonder that this company is a true leader in its sector, offering a friendly yet professional environment with excellent long term career opportunities.

This role will see you utilise your strong administration skills as well as your professional client facing skills to manage life insurance claims from end to end, provide updates and reporting and focus on process improvement across the business unit. This is a truly unique opportunity for you to take the next step in your career.

Key Responsibilities

  • Manage a portfolio of claims across underwriting cases, death claims, TPD and salary continuance
  • Manage case documents from the initial claim form through to following up for further information and documents
  • Carry out technical analysis across each claim within scope of the policy and provide sign off recommendations
  • Provide regular updates to internal and external stakeholders
  • Manage daily, weekly and monthly reporting
  • Act as the point of escalation for insurance and claim related matters
  • Conduct quality assurance of service providers and implement new processes as required
  • Develop strong working relationships with key stakeholders

Key Requirements

  • Minimum 3 years experience managing claims end to end
  • Strong working knowledge across life insurance, superannuation and trustees
  • Underwriting experience of life insurance products
  • Exposure to defined benefit funds claims will be highly regarded
  • RG146 compliant
  • Excellent written and verbal communication skills

Application Process

If you meet the above criteria and are looking to next the step in career please follow the links to apply or contact Hannah Ebers.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


life insurance claims, assessment, RG146



educational requirements

Bachelor Degree