casual customer service officer in Brisbane

apply now

job details

posted
location
brisbane, queensland
job category
call centre & customer service
job type
temporary
reference number
90M0334515_1517641524
contact
megan hastie, randstad
apply now

job description

We are seeking high performing and innovative Customer Service Officers for our Brisbane CBD, Toowong and Caboolture locations.

The successful individuals will have a strong work ethics, a passion for customer service and an enthusiastic attitudes.

The position is starting on Monday, 5th March 2018 (not negotiable) with 2 weeks of full time training at the Caboolture customer service centre. The next 2 weeks you will be be buddied up with another team member for more training and then you will have 2 more weeks of training.

Once out of the 4 week training hours will drop back to casual hours per week depending on business needs.

Locations of the role

  • Brisbane CBD/Toowong - you must be able to work between these locations
  • Caboolture

About the role:

  • Going above and beyond to provide fantastic customer service
  • Supporting other team members throughout your shift
  • Using multiple systems to record customer information and search platforms
  • Providing accurate and relevent information to customers requests
  • Performing daily administratve tasks
  • Being the first point of reference for customers seeking services

To be successful in your role:

  • Strong Customer service experience
  • Strong communication skills, both verbal and written
  • Ability to understand and navigate around websites and search engines efficiently and effectively
  • Have the ability and mentality to remain calm in all situations to help your customer with their stressful incidents
  • Resilience is key
  • Professional, reliable and have a strong work ethic
  • Cash handling experience

Your Benefits

  • Supportive working environment
  • Opportunities to grow and develop
  • Ongoing training within the role

If you would like to take hold of these exciting upcoming opportunities, please hit 'apply' and submit your resume in word format and upload with a cover letter answering the following question.

"Give an example of a time you went over and above to make sure that a customer recieved the best possible service from you and your organisation. What was it that you did and what was the reaction?"

Please note - only shortlisted candidates will be contacted.



skills

Customer Service Officers

qualification

Criminal History Checks will be conducted.