case officer in Parramatta

• Attractive pay rate- $400 daily + Superannuation
• Work close to home for a Federal Government Organisation, Parramatta CBD
• Initial 6 month contract, with potential for further extensions

This Federal Government Organisation has new and exciting opportunities for an Internal Review Case Officer to commence in early May, located centrally in Parramatta CBD. You will be responsible for completing review requests from participants. You will work within a framework of legislation and closely with various stakeholders and understanding their needs.

This opportunity will allow you to utilise your previous experience in dispute resolution of complaints, insurance and claims assessment, or statutory decision making experience.


Your main responsibilities will include:

• Manage a portfolio of 100 requests (decisions relating to reasonable and necessary supports and whether or not to conduct a plan review)
• Apply legislation, operational guidelines and internal policy to individual requests
• Apply principles of administrative law decision making in accordance with both primary and secondary sources
• Collect further information by undertaking research and critical analysis skills
• Communication with various stakeholders including participants and their representatives)
• Undertake end to end process of internal review – from contact with participant to drafting decision for delegate approval to implementation of decision by associated delegates

Your profile will demonstrate:

• A positive attitude to people with disability and its impact on individuals
• Previous experience in making decisions under legislation
• Previous background in insurance/claims assessment, or dispute resolution of complaints background
• Successful applicants must hold full Australian Working Rights and be open to a full police clearance to be conducted.
• Availability to commence in early May 2019

If this sounds like an opportunity you would be interested in, please APPLY directly with a standardised resume in Microsoft Word format. For a confidential discussion, please contact Janelle Hwang on 9615 5363 or email janelle.hwang@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.