case manager - dispute resolution superannuation/insurance in Sydney CBD

jeremy oconnor, randstad
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sydney cbd, new south wales
insurance & superannuation
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jeremy oconnor, randstad
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job description

About the company

The company is a well established Big 4 Bank that has a reputation for providing tailored financial solutions and excellent service standards to its customers. Based in Sydney CBD, their product complaints team is made up of very supportive, enthusiastic, and successful professionals who have a sense of justice and community standards.

About the role

Due to extensive growth, the team requires a number of Dispute Resolution Managers with strong insurance and superannuation experience to make a difference in the life of customers. In this role, you will act as technical specialist and will resolve technical product complaints around advice, superannuation, and insurance. You will have a strong understanding of the insurance industry and a strong desire to “do the right thing” by impacted customers.

This is an exciting opportunity to use industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.


  • Attractive salary package
  • Genuine career development with exposure to other areas of the business
  • Positive work/life balance encouraged with potential flexible working arrangements
  • Extensive health and wellbeing initiatives including an onsite employee assistance program
  • Fun social events

Demonstrated skills

  • Solid experience working in superannuation or insurance
  • Diploma of Financial Planning (RG146)
  • Ability to draft detailed, logical, well explained and comprehensive decisions in plain English or demonstrated ability to gain the necessary skills
  • Strong communication skills to be able to conduct conciliations and negotiations
  • The ability to manage multiple cases in an efficient manner providing a supportive customer focus to achieve fair and timely outcomes
  • Tertiary qualifications in legal

If you enjoy and find satisfaction in assisting members of the community and finding solutions to banking disputes, this could be the role for you!

To apply for this role, click on the 'Apply Now' button.

For a confidential conversation, contact Jeremy.


Insurance, Claims, Underwriting,, Dispute Resolution Manager, Case Manager


DFP (RG146)

educational requirements

Associate Degree/Diploma