case analyst in Inner Suburbs Melbourne

apply now

job details

inner suburbs melbourne, victoria
banking & financial services
job type
reference number
geraldine libatique, randstad
apply now

job description

About the role:

This role works closely with Financial Service Providers(FSPs) and Applicants, investigating disputes and find resolutions. This entails employing dispute resolution methods in accordance with the resolution process.

  • Obtain a comprehensive understanding of disputes and record issues and outcomes sought.
  • Communicate with FSPs and applicants clearly, respectfully and accurately.
  • Analyse disputes to determine the key issues and remedies and assess whether sufficient information has been provided to fully understand the dispute.
  • Identify themes or trends in conciliations conducted and propose strategies to improve early resolution.
  • Meet performance measures for timely resolution of disputesby any of the methods described above or as agreed with by your manager.

About the candidate:

  • Relevant tertiary qualifications and/or existing knowledge of financial services and products, or demonstrated ability to gain such knowledge
  • Ability to draft detailed, logical, well explained and comprehensive decisions.
  • Ability to conduct conciliations and negotiations.
  • Experience and interest in law and/or alternative dispute resolution. Experience in a similar role would be highly regarded.
  • Experience in the superannuation, banking, investments or insurance sectors.
  • Strong attention to detail, ability to prioritise work and meet deadlines.

What's in it for you?

You will have access to genuine career development, including study assistance, secondments, training programs and CPD courses. Great benefits such as encouraging work life balance, flexible working arrangements and salary continuance (income protection), will be provided, together extensive health and wellbeing initiatives.

If you are looking for your next challenge and meet the above criteria, click on the 'Apply Now' button.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Paraplanning, Paraplanner Para Planner, financial planner, adviser, financial adviser, compliance, risk, compliance manager, compliance officer, analyst, dispute, resolution


Degree qualified

educational requirements

Bachelor Degree