This well-known organisation is shaping the automotive industry’s approach to the total customer experience in their contact centres worldwide. They pride themselves on their exceptional service with a focus on delivering customer solutions, and are now looking to expand their team further adding two individuals who encompass these qualities to their diverse workforce. Initially these positions will be a 6 month Fixed Term Contract with potential for permanency. You will be required to work from home as well as the office with view to be working full time in the office in the future. ** Full work rights (Citizenship or Residency) is required to apply ** What is the role?Servicing customers, dealer partners and stakeholdersCommunicating with customers through social media, phone, email and web chatComplaint handlingCase managementDiverse administrative tasksWhat do we need from you?High self-motivation and the ability to work autonomouslyDesire to help customers displaying genuine careMaturity to handle sensitive and at times difficult conversationsExcellent communication skills both verbal and writtenAbility to think outside the box to solve complex issuesCommitment to working an 8 hour shift between 10:30am - 7:00pm (Monday to Friday)What can we offer you?Full training to start with ongoing learning and development opportunitiesAttractive car leasing rates for you and your family$50,000 starting salary with the potential to increase as your capabilities developAnnual Performance BonusesFlexible working arrangements - WHF to startCompany wide health & wellbeing initiativesSounds like you?Please APPLY TODAY by clicking the 'Apply' button. Please note that once you have submitted your application, you will be emailed a form to complete within 24 hours. This will only take 2 minutes and once it has been reviewed you will be advised of your next steps. In response to Covid-19 all interviews are being held virtually. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.