call centre representative in Adelaide

posted
contact
juanita brophy, randstad
job type
contract

job details

posted
location
adelaide, south australia
specialism
call centre & customer service
job type
contract
working hours
Full-Time
reference number
90M0426600_1604551053
contact
juanita brophy, randstad
Apply with
add to saved jobs print

job description

An exciting opportunity to take your customer service skills to the corporate world and join a nationally recognised company in the financial and banking space. On offer is an extensive training program as well as a great pay rate of $32.03 P/H with overtime.

Your new role

  • As the first point of contact for customers, you’ll receive inbound calls regarding customers who may be experiencing financial hardship and challenging times
  • Consistently providing excellent customer service and going above and beyond while providing high levels of empathy and resilience towards our customers at all times
  • Provide guidance and assistance to customers across a range of banking products and services
  • Learn and master multiple internal systems and software to use simultaneously
  • Endeavour to support and assist our customers while navigating them towards a suitable resolution

Your skills and experience

It is essential that you have previous experience in a customer service, call centre or a similar role.

  • Excellent communication skills, verbal and written
  • Pride yourself on your level of empathy and resilience
  • Previous experience in call centre or in a phone based role
  • Customer-centric and service-oriented mind-set
  • An interest in pursuing a career in the banking and financial services industry

Your benefits

  • Work close to home at Lockleys with nearby public transport
  • Gain experience with one Australia’s largest banking institutes
  • Extensive training programs
  • Great pay rate of $32.03 P/H with overtime on offer

Why choose Randstad

Working as a contractor with Randstad comes with many benefits including:

  • Discounts at retailers like David Jones, Myer, JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more
  • A free Employee Assistance Program offers you and your family support
  • Access to your payslips at the click of a button via our MyRandstad App
  • Weekly pay, we offer three pay runs a week to ensure you are paid on time

Your new company

This is your opportunity to join a nationally recognised bank - A big 4!

Renowned for being a front running force in the Australian financial space, this organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. A diverse work culture and a positive team environment where you are valued and recognised for your efforts and commitment.

How to apply

These roles are highly sought after, please apply today. Send your resume in word format to Juanita Brophy via the apply button.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Call centre, customer service, Big 4

qualification

NIL

educational requirements

Secondary School/High School