Join a fantastic national organisation in a role with excellent opportunities for growth and progression within the business.
What in it for you:
- Fantastic opportunity to grow with the busienss and develop your career
- Excellent salary point at $82,000 plus super
- Exposure within a leading national telecommunications provider
...
About the Role:
As a Quality Analyst you will work within the Collections Call Centre team to assess and report on the team's compliance and performance.
Your responsibilities will include:
- Assessing team members and providing feedback on their performance
- Reporting on the team's performance and areas for improvement
- Designing and implementing the frameworks to be used in the evaluation of the team
- Assessing applications to determine their credit worthiness and degree of risk
- Work closely with the team leaders to ensure effective feedback is provided
- Apply best business practices at all times
Start Date: Monday 14th October
Hours: 9am-5pm Mon-Fri. This roles requires you to be in the office 5 days a week.
Skills and Experience:
Our client is looking for someone with previous experience in a Quality Analyst position or similar.
- 1+ years experience working as a Quality Analyst or in a similar role
- Experience working with telecommunications companies is an advantage
- Excellent understanding of call centre general practices and ways of working
- Excellent communication skills
Does this sound like the right role for you? Then apply now. Alternatively, please feel free to contact Chris Harrison - Senior Consultant on chris.harrison@randstad.com.au to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
