One of the largest food and beverage companies in Australasia is looking for multiple experienced and energetic Call Centre Representatives. This role will increase sales and distribution of all products across various customer channels through inbound customer interactions. You will perform promotional activity, cross sell/up sell on campaigns to build strong customer relationships & deliver commercial outcomes.
- Docklands location
- 6month contract with intention to be extended further.
- 38 hour work week
- Shifts vary between 7AM - 7PM Monday to Friday
- Must be open to working the occasional shift on a Saturday
- Start date: August 30th
Your duties will include
- Providing high level of customer service to incoming calls/email queries
- Appointing and providing resolutions for the customer queries
- Support and build strong relationships with customers
- Actively promote and activate new customers on our Web Portal
- Proactively liaising with management to ensure customer expectations are met
- Supporting internal teams with customer issues and escalations as and when needed
- Service existing accounts to ensure repeat business & growth
- Deliver on sales campaign objectives across various customer channels
- Upsell and cross sell on all orders placed
The ideal candidate will:
- Demonstrate experience in a customer service (contact centre or face-to-face role)
- Systems knowledge including SAP, Outlook, Siebel, Supervend, is highly regarded
- Possess strong communication skills
- Possess high degree of attention to detail and accuracy
- Experience meeting targets/KPIs
- Excellent organisational and time management skills.
- Have a willingness to learn
This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! If you believe this is you, hit the APPLY button now!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background....