call centre operator in Eagle Farm

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job details

posted
location
eagle farm, queensland
job category
Customer Service & Call Center
job type
permanent
salary
AU$ 57,000 - AU$ 60,000 per year
reference number
90M0329866_1514947619
contact
jasmine bennett, randstad
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job description

Our client operates within the natural gas industry and has a permanent requirement for a fantastic call centre professional. The role is an inbound call centre position dealing with members of the public, retailers and number of different stakeholders. If you have a passion for customer service, strong attention to detail and a professional and friendly attitude we would like to hear from you.

Role and Duties:

  • Answer inbound enquiries to provide first call resolution
  • Use multiple systems to research information
  • Answering email enquiries and relevant correspondence
  • Update and input information into multiple databases and CRMs
  • Occasional outbound calls to clients and relevant stakeholders

Successful Candidate:

  • A minimum of 2 years call centre experience
  • Ability to pick up information and systems quickly
  • Strong attention to detail
  • Committed, reliable and punctual
  • Strong communication- both verbal and written
  • Experience within the Natural Gas/Resources Industry is desirable but not essential

Benefits:

  • Fantastic Salary - $57,000 and 10% super
  • Family team culture
  • Team KPIs – no individual KPIs
  • Parking Onsite
  • Monday to Friday – no weekend work!

If you have the relevant skills and experience please don’t hesitate to apply now. Please note: only shortlisted applicants will be contacted.



skills

Call centre

qualification

High School certificate