call centre operator x11 | state government.

End Date: 9 months from start date / End of July 2025
Location: Parramatta


About your new role

A government agency in NSW is seeking multiple Call Centre Operators to deliver support services essential for the department’s operations. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly changing and demanding.

Key accountabilities

• Respond to enquiries from internal and external customers and stakeholders related to service delivery, invoices and reports to ensure the right information is communicated at the right time to meet customer needs

• Ensure the timely processing of customer data using relevant information systems to support timely and accurate invoices and reports
• Maintain records of customer communication data and feedback through database management
• Provide high quality support and expertise in word processing, accurate data entry and current spreadsheet skills to support the communication needs of the team
• Provide a range of administrative tasks to support the team

What you will need

• Requirement to work Monday through to Friday from 9am to 5pm on site. Hybrid avaliable after the training.

• High quality customer service experience.
• Previous experience in a call centre or customer service role
• Previous gov experience is preferred but not required
• Proficient in Microsoft office suite, particularly Outlook and Teams

This is a great opportunity

Working for the NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.

1. Work as part of a diverse workforce
2. Make time for what counts
3. Be a part of something bigger

Next steps

If you are ready to apply for this opportunity, please select “Apply Now”.

Have a question before applying? Please contact marcin.sajna@randstad.com.au

We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.