call centre operations in Sydney

posted
contact
clio lenzi, randstad
job type
contract
salary
AU$ 28.00 - AU$ 30.00 per hour

job details

posted
location
sydney, new south wales
specialism
call centre & customer service
job type
contract
working hours
Full-Time
salary
AU$ 28.00 - AU$ 30.00 per hour
reference number
90M0406147_1597965846
contact
clio lenzi, randstad
Apply with
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job description

  • Amazing team environment and culture
  • Calling all customer service guns
  • 6 month contract with view to extend (Australian Citizen or P.R. only please)

Your new company
The Big Four Bank is renowned for leading the Australian financial industry. This organisation values service and always aims to assist their people, customers and the wider community. They foster a diverse and positive work culture and team environment where employees are valued and recognised for their work efforts and commitment.



Your new role

Working on a remediation project for the commercial side of the bank you would be helping customers with general enquiries to do with information they may have received in the mail. You would be educating customers on policy information and be the first point of contact for all enquiries to do with accounts. Some key responsibilities are:

  • Ensure that all KPI’s, including productivity and internal quality measures are met.
  • To work from the perspective of the customer/client. Focus on customer needs; work to engage the customer; build and sustain productive customer relationships and loyalty.
  • Consistently display behaviours that encourage productive working relationships and a strong performance culture.

Your skillset and experience

  • Contact Centre experience
  • A General Insurance background
  • Attention to detail
  • Ability to commit to an twelve month contract in the CBD
  • Strong Problem Solving skills
  • Strong analytical skills
  • Excellent Customer Service skills


Your benefits

  • $30 per hour on a Monday - Friday weekend off
  • Start your career with a Big Four Bank
  • Beautiful CBD location
  • 6 Month contract with view to extend
  • Immediate start

Only Australian Citizen or P.R. applications will be considered

Due to high volume of applications we will only reach out to short listed candidates

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to clio.lenzi@randstad.com.au, or call me on 80951733

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Contact Centre, Customer Service, Insurance, General insurance, Home Content, Product, Call Centre

qualification

High School

educational requirements

Secondary School/High School