call centre operations in Parramatta

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job details

posted
location
parramatta, new south wales
job category
call centre & customer service
job type
temporary
salary
AU$ 52,000 - AU$ 55,000 per year
reference number
90M0332881_1518044183
contact
mimi huynh, randstad
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job description

About the role:

We are looking to appoint a Customer Service Officer in a full time long term role. You will join a leading global service provider located in Parramatta; representing a well known brand in their field. The company specialises in the development and management of businesses that are focused on industrial services, infrastructure and renewable energy. It now seeks an experienced and reliable Customer Service Officer to work full time hours from Monday to Friday. The company culture is fun, hard working, team focused and motivated by individual growth and development. This role is NOT sales and you will not be required to conduct outbound calls.

Some of your main responsibilities will include

  • Answering all incoming calls to allocate and co-ordinate preventative maintenance and response works for clients.
  • Action emails from clients, technicians, sub-contractors and branches.
  • Dispatch and schedule all service and maintenance calls.
  • Log calls, create job in the system and attach the service request on the job.
  • Raise and send out PO for service activities and manage authorisation.
  • Liaise with key stakeholders about the works and the requirements ensuring that clients are kept updated throughout the process.
  • Support the call centre and field employees with workflow assistance, system and customer support.
  • Working collaboratively in a fast paced team environment.
  • Administration support.

Your profile will demonstrate:

  • Recent proven experience in a similar customer service based role.
  • A genuine desire to assist internal and external customers.
  • Ability to effectively communicate both in oral and written form.
  • Sound skills in problem solving / conflict resolution.
  • Self-motivated and able to work under pressure.
  • Present professionally in business attire.
  • Ability to organise own work priorities to meet strict deadlines.
  • Proven ability to add value as a part of a diverse and dedicated team.

Benefits to you:

  • Immediate start available - Hours of work will be standard 8 hours and will range between the hours of 7am to 7pm.
  • Attractive pay rate on offer $26.62/hr + super
  • Close to shops and amenities with a 10 minute walk from train station
  • Full time hours with potential for permanency, working in a supportive team environment.
  • Unlimited career growth opportunities across various business units.
  • Professional and corporate office space.
  • Work for an ASX Listed company who dominate the market in their field.

If you require further information please call Mimi Huynh on 9615 5367 or email mimi.huynh@randstad.com.au

Apply NOW. This role won't last long!



skills

call centre, customer service, inbound

qualification

relevant customer service experience