call centre| nsw government in Strathfield

posted
contact
rawan shakhtour, randstad
job type
temporary
salary
AU$ 28.00 - AU$ 32.00 per hour
apply now

job details

posted
location
strathfield, new south wales
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 28.00 - AU$ 32.00 per hour
reference number
90M0235525_1552265833
contact
rawan shakhtour, randstad
apply now
Apply with

job description

  • Assisting students in the selection of online training programs relevant to their experience and requirement.
  • Proactively identifying callers’ needs, clarifying information, and providing solutions or alternatives
  • Finalising the enrolment as you go in a high volume modality

Booming NSW Government Organisations with exciting opportunities for an experienced customer service specialist to commence in April.

Working within a dynamic team and working in a contact centre in an inbound/outbound environment, this opportunity will allow you to utilise your previous customer service experiences and communication skills in a similar role and ensure the smooth running of this contact centre.


Your main responsibilities will include:

  • Develop and maintain effective working relationships with multiple stakeholders
  • Meeting KPIs including call volumes, problem-resolution, and documenting all correspondence
  • Proactively identifying callers’ needs, clarifying information, and providing solutions or alternatives
  • Identifying and escalating requiring urgent attention or specialist expertise
  • Developing, implementing and monitoring appropriate KPIs of the team

Your profile will demonstrate:

  • Proven recent customer service experience, within high volume phone based environment and use of a CRM system
  • Highly effective verbal communication skills, with a focus on active listening
  • Excellent interpersonal skills, with an ability to demonstrate empathy, resilience, and problem-solve
  • An ability to thrive in a constantly changing and high volume environment

Your resume must reflect an ability to multi-task in a customer service inbound/outbound capacity, display evidence of responsiveness and empathy to the needs of people with special circumstances. I am hiring for serveral suburbs, please email me your CV with your preferred locations/suburb in the subject.

If this sounds like an opportunity you would be interested in, please APPLY directly with a standardised resume in Microsoft Word format black and white. Successful applicants must be open to a full police clearance to be conducted. For a confidential discussion, please contact Rawan Shakhtour on 9615 5354 or email rawan.shakhtour@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Student support, Call centre, EBS, CRM, customer service, administration

qualification

No qualification required however beneficial to understand the student life cycle

educational requirements

Secondary School/High School