call centre- nsw government in Bankstown

posted
contact
rawan shakhtour, randstad
job type
contract
salary
AU$ 27.00 - AU$ 30.00 per hour
apply now

job details

posted
location
bankstown, new south wales
specialism
call centre & customer service
job type
contract
working hours
Full-Time
salary
AU$ 27.00 - AU$ 30.00 per hour
reference number
90M0379963_1553056357
contact
rawan shakhtour, randstad
apply now
Apply with

job description

  • Assisting students in the selection of online training programs relevant to their experience and requirement.
  • Proactively identifying callers’ needs, clarifying information, and providing solutions or alternatives
  • Finalising the enrolment as you go in a high volume modality

Booming NSW Government Organisations with exciting opportunities for 20 experienced customer service specialists to commence in April.

Working within a dynamic team and working in a contact centre in an inbound/outbound environment, this opportunity will allow you to utilise your previous customer service experiences and communication skills in a similar role and ensure the smooth running of this contact centre.


Your main responsibilities will include:

  • Develop and maintain effective working relationships with multiple stakeholders
  • Meeting KPIs including call volumes, problem-resolution, and documenting all correspondence
  • Proactively identifying callers’ needs, clarifying information, and providing solutions or alternatives
  • Identifying and escalating requiring urgent attention or specialist expertise
  • Developing, implementing and monitoring appropriate KPIs of the team

Your profile will demonstrate:

  • Proven recent customer service experience, within high volume phone based environment and use of a CRM system. Working with children check is a must (WWCC)
  • Highly effective verbal communication skills, with a focus on active listening
  • Excellent interpersonal skills, with an ability to demonstrate empathy, resilience, and problem-solve
  • An ability to thrive in a constantly changing and high volume environment

Your resume must reflect an ability to multi-task in a customer service inbound/outbound capacity, display evidence of responsiveness and empathy to the needs of people with special circumstances. I am hiring for Bankstown and Strathfield locations, please highlight your preference in subject of email.

If this sounds like an opportunity you would be interested in, please APPLY directly with a standardised resume in Microsoft Word format black and white. Successful applicants must be open to a full police clearance to be conducted. For a confidential discussion, please contact Rawan Shakhtour on 9615 5354 or email rawan.shakhtour@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Call centre, inbound/outbound, customer service, contact centre, education, student support

qualification

No qualification required.

educational requirements

Secondary School/High School