call centre - federal and state government- eoi in Brisbane CBD

posted
contact
rachael de vault, randstad
job type
temporary
apply now

job details

posted
location
brisbane cbd, queensland
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
reference number
90M0337918_1555287137
contact
rachael de vault, randstad
apply now
Apply with

job description

Randstad are currently recruiting for Customer Service Professionals to work with our clients in the public sector.

Delivering high customer service, the successful candidates will be required to work Monday - Friday, full-time hours with potential to work weekends, night shifts and overtime as required.

We are looking for enthusiastic, dedicated customer service representatives seeking an exciting opportunity to work with Federal and State Government Partners.

These positions are temporary contracts based across various locations in Brisbane. Previous Government experience is highly advantageous.

Key responsibilities include but are not limited to:

  • Inbound calls
  • Maintain confidentiality
  • Work well under pressure
  • Ascertain the nature of requests and deal with the in the appropriate manner according to the policies and procedures
  • Complete administrative tasks in a timely manner
  • Some outbound calls required
  • Work collaborative in a team environment

To be considered for the role you must have:

  • Quick and efficient learner
  • High attention to detail and willingness to learn
  • Experience in customer service - Retail, Hospitality or Contact Centre - Insurance experience highly regarded
  • A strong passion for delivering high quality customer service
  • Strong resilience
  • Excellent verbal and written communication skills
  • Excellent team player and time management skills
  • An intermediate level of PC skills

You must have the relevant customer service focus in accordance to the role. Enthusiastic attitude and attention to detail and accuracy are essential.

**MUST clear National Police Check**

Apply now to be considered for these intakes.

To apply, please press APPLY NOW. Please note only successful candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Call Centre, Customer Service

qualification

Previous Government experience is highly desirable

educational requirements

Secondary School/High School