call centre- customer service consultant in Ballarat

posted
contact
tom pedersen, randstad
job type
temporary

job details

posted
location
ballarat, victoria
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
reference number
90M0422892_1598853003
contact
tom pedersen, randstad
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job description

Our client a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat.

Duties will include but not limited to:

  • Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or email
  • You will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions
  • Obtaining and deciphering a variety of complex information from customers, using a range of systems
  • Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests

To be successful you will have:

  • Proven experience working in a fast paced call centre or customer service environments
  • A strong level of resilience, ability to work to KPi’s and excellent time management
  • Flexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pm
  • Willingness to complete a police check
  • The ability to across various IT systems and software packages

*In addition you will be required to complete various assessments before being deemed successful for these positions, and must be available to commence on the 2nd of October 2020

If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

"Call Centre" AND "Customer Service"

qualification

Customer service

educational requirements

Associate Degree/Diploma