call centre consultant in Brisbane CBD

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job details

posted
location
brisbane cbd, queensland
job category
Customer Service & Call Center
job type
temporary
reference number
90M0327843_1514328503
contact
duy le, randstad
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job description

Randstad

Randstad Public Sector are key recruitment partners who really listen to get the perfect fit every time. We have been working with Local, State and Federal Government agencies to assist in their workforce management. Our experts recruit administration, accounting and finance, policy and communication role types. We currently have multiple opportunities with a large State Government body for passionate call centre consultants. If you enjoy providing top level customer service and want to be rewarded with training and development, then this is the role for you!



Role Duties

  • First point of contact for public enquiries - providing information & switchboarding
  • Managing difficult callers and providing a high level of customer service
  • Accessing databases to locate accurate information to relay
  • Navigating in a dual screen environment (if required)
  • Touch-typing to record data and information



Requirements

  • Previous call centre experience is highly regarded / must have a high level of customer service
  • An ability to manage difficult customers and diffuse over the phone
  • Ability to work around flexible rosters - Brisbane and North Side location
  • Ability to work in a non-scripted and scripted environment
  • IT and computer navigation skills - touch typing, using databases
  • A high level of resilience and empathy



Feel like you need a change? Want a great Government opportunity? Apply today by submitting your resume!

Please note - if you are successful to progress through to the next stage, you will be required to undertake testing. Only shortlisted candidates will be contacted.