business process analyst in Sydney

trisha sarode, randstad
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sydney, new south wales
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trisha sarode, randstad
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job description

In this role, you will be required to inform and guide product and service delivery, communications and engagement with small business customers, with the goal to simplify and streamline business processes. You will provide your expertise on business analysis and processes, to reduce complexity in digital adoption. This is fantastic opportunity to gain extensive experience in a fast faced and high performing Government department.

To be successful in the role, you will ideally have experience with the following:

  • Tertiary qualifications within a relevant business discipline, or at least 5 years demonstrated relevant working experience in a Business Analyst or related role.
  • Demonstrated strong experience delivering transformation with a digital focus, or business process transformation.
  • Strong experience working in complex customer service delivery organisations
  • Experience with Human Centered Design
  • Demonstrated high level experience in delivering Business Specification, Functional Specification, Workflow Diagrams, Business Processes mapping, and ROI Analysis documents.
  • Demonstrated strong knowledge and application of analysis techniques including process engineering, user journey mapping, gap analysis, business scenarios, and data analysis.
  • Six Sigma or other relevant process optimisation qualifications will be highly regarded.
  • Experience in small business research or support will be highly regarded

If you are looking for your next challenge or would like to learn more, please apply or send your CV directly to today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


business process analysis, transformation, human centered design. customer experience, desktop research


No specific qualifications required

educational requirements

Bachelor Degree