business process analyst in Australia

georgina horwood, randstad
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georgina horwood, randstad
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job description

Business Process Analyst

6 month initial contract

$600 - $766/day

Sydney CBD

Objectives of role:

The Business Process Analyst will be the customer experience SME who will inform and guide product and service delivery, communications and engagement with all small business customers across agreed industries. You will have the goal to simplify and streamline business processes making it faster, less costly whilst reducing complexity through digital adoption to start or grow a small business.

Essential requirements:

  • Tertiary qualifications within a relevant business discipline, or at least 5 years demonstrated relevant working experience in a Business Analyst or related roles
  • Strong experience working in complex customer service delivery organisations with an omni channel service delivery context, knowledge management, employee development and quality assessment will be highly regarded
  • Demonstrated high level experience in delivering Business Specification, Functional Specification, Workflow Diagrams, Business Processes mapping, and ROI Analysis documents
  • Demonstrated strong knowledge and application of analysis techniques including process engineering, user journey mapping, gap analysis, business scenarios, and data analysis
  • Six Sigma or other relevant process optimisation qualifications will be highly regarded
  • Experience in small business research or support will be highly regarded
  • Supporting the Customer Insights Manager as required in supplying additional analytics and data to support Priority Industry expansion
  • Previous experience in an insights, analytics or commercial function

Does this role pique your interest? If so, please submit your CV to and feel free to mention a convenient day and time for us to call you with additional information.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


buisness process analyst


none required

educational requirements

Secondary School/High School