business analyst in Australia

posted
contact
georgina horwood, randstad
job type
temporary
apply now

job details

posted
location
australia
specialism
IT & ICT
job type
temporary
working hours
Full-Time
reference number
90M0372800_1547450363
contact
georgina horwood, randstad
apply now
Apply with

job description

Customer Experience Business Analyst

6 month initial contract

$600 - 700/day + super

Sydney CBD

Business Objectives of role:

The Customer Stream places the Customer at the centre of the EtdB program and advocates as the Voice of the Customer (VoC) to inform and guide product and service delivery, communications and engagement with all small business customers across agreed industries with the goal to simplify and streamline business processes making it faster, less costly whilst reducing complexity through digital adoption to start or grow a small business.

Essential requirements:

  • Tertiary qualifications within a relevant business discipline, or at least 5 years demonstrated relevant working experience in a Senior Business Analyst or related role
  • Demonstrated strong experience delivering transformation with a digital focus, or business process transformation
  • Strong experience working in complex customer service delivery organisations with an omni channel service delivery context, knowledge management, employee development and quality assessment will be highly regarded
  • Demonstrated high level experience in delivering Business Specification, Functional Specification, Workflow Diagrams, Business Processes mapping, and ROI Analysis documents
  • Demonstrated strong knowledge and application of analysis techniques including process engineering, user journey mapping, gap analysis, business scenarios, and data analysis
  • Six Sigma or other relevant process optimisation qualifications will be highly regarded
  • Experience in small business research or support will be highly regarded
  • Supporting the Customer Insights Manager as required in supplying additional analytics and data to support Priority Industry expansion
  • Previous experience in an insights, analytics or commercial function

Please submit your CV via the link or email it directly to trisha.sarode@randstad.com.au and feel free to call tomorrow on 02 8235 3303.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

customer experience business analyst

qualification

Tertiary qualifications within a relevant business discipline, or at least 5 years demonstrated relevant working experience in a Senior Business Analyst or related role.

educational requirements

College/Pre-University