big four bank: part – time fraud contact centre in Parramatta

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job details

posted
location
parramatta, new south wales
specialism
banking & financial services
job type
temporary
working hours
Part-Time
salary
au$ 30.00 per hour
reference number
90M0357199_1539057928
contact
nayomi siriwardane, randstad
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job description

Take on an exciting role within one of the big four banks. Develop and strengthen your service skills in the fraud space with this part time role.

Your new company

Tackle an engaging role within the Group Fraud Management Services (GFMS) arm of a big four bank renowned for leading the Australian financial services space. Deliver to the best of your ability within high performing teams, committed to providing safer banking to customers through fraud prevention, detection and response. Your team believes in providing an excellent customer experience and continuously contributing to improvement initiatives.

Your new role

  • Resolve queries and advise across multiple fraud areas such as general banking fraud, card fraud, merchant fraud, digital fraud and scams analysis, among others
  • Utilise your excellent customer service skills in a high responsibility role, dealing with fraud prevention and assisting victims of fraud
  • Provide genuine customer care through in-depth conversations to prevent financial loss
  • Effectively determine and escalate priority cases in timely, professional manner to all stakeholders
  • Navigate the systems, databases and applications and communicate processes to customers
  • Gain hands on knowledge surrounding financial crime, security related trends and emerging fraud/ risk issues
  • Build strong working relations with wider teams in GFMS and contribute to team performance and culture

Your skillset and experience

  • Must have customer service or contact centre role
  • Banking experience is highly favourable
  • Curiosity and passion about Fraud to drive safer banking for consumers
  • Exceptional customer service skills, communication skills, accuracy and problem solving skills.
  • Flexibility to work 16 hours a week between 9:00am and 8:00pm as required week to week.

Your benefits

Gain invaluable experience in Fraud within a Big 4 bank or re – engage your exceptional customer service skills. Your new team is a collaborative, high functioning team that values delivering fair outcomes with integrity and quality. Enjoy convenience of office being just minutes from Parramatta Westfields and station.

Your next step

To take on this dynamic role, click ‘apply now’ or contact Nayomi, Consultant on 8215 1037.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

contact centre, fraud, customer service, banking

qualification

no specific qualification required

educational requirements

Secondary School/High School