banking customer service and sales contact centre in Parramatta

posted
contact
shalini jayaballa, randstad
job type
permanent
salary
AU$ 60 - AU$ 65 per year

job details

posted
location
parramatta, new south wales
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 60 - AU$ 65 per year
reference number
90M0395936_1570691549
contact
shalini jayaballa, randstad
Apply with

job description

Join a renowned organisation offering banking and wealth management services to more than 50 million customers. From Retail Banking, Wealth Management to Insurance and Asset Management, this global organisation encourages career progression with its personally tailored development programs. With customer experience at its forefront, this global leader is committed to providing extraordinary customer service across a multitude of disciples. Working in their inbound contact centre as a Customer Service Representative, you will be a key contributor to their framework in Australia.

About the role

  • Handling and responding to all front line customer enquiries
  • Tailoring personalised solutions for customers on products and services
  • Promoting products, services and benefits to all customers
  • Establishing and maintaining strong relationships with all customers
  • Building rapport with customers to generate referrals, sales and leads for other channels
  • Providing and generating warm referrals and leads for other channels.
  • Compiling, updating and tracking data

Skills & experience

  • Experience in a customer service OR call centre OR sales environment is desirable
  • Experience working in a fast paced environment with KPIs would be ideal
  • Ability to work in a fast paced environment
  • Bubbly personality with a passion for customer service
  • Confident on the phone with an exceptional phone manner
  • Energetic and motivated self starter

Culture & benefits

Work for a GLOBAL bank to have a reputable and internationally recongnised name on your resume. Career progression, potential bonus earnings of up to 10k, extensive and comprehensive training; shape your career within one of the leading global banking corporations by joining a company who is committed to creating a culture where employees are valued, respected and opinions count!

How to apply

If you’re ready to embark on a career in the corporate financial industry please click APPLY NOW! Alternatively, for a confidential discussion, please email shalini.jayaballa@randstad.com.au

skills

banking, finance, contact centre, sales, call centre, customer service, outbound, bank, customer service officer, contact centre officer, customer service agent, client services, customer relations officer, sales support

qualification

High School

educational requirements

Secondary School/High School