assessment officer in Melbourne CBD

julia ciinean, randstad
job type
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job details

melbourne cbd, victoria
call centre & customer service
job type
working hours
reference number
julia ciinean, randstad
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job description

The role:

As Assessment Officer, you will be the point of contact for a range of service and administration activities on behalf of the agency. The role is broad and varied, but you will typically be responsible for managing a caseload, supporting the work of the team, and maintaining relationships with internal and external stakeholders.

Your key duties include:

  • Managing incoming telephone approaches from the public, which can include handling difficult conversations
  • Categorising and triaging cases by applying a formal framework
  • Effectively managing cases
  • Identifying, escalating and managing risks
  • Ensuring efficient and accurate recording of information
  • Contributing to the priorities of a team
  • Developing and maintaining good relationships with team members and internal and external stakeholders
  • Communicating effectively with people from a wide range of cultural and social backgrounds, and managing unreasonable client conduct
  • Managing own work responsibilities and workload in a timely and efficient manner

In order to be considered for this position you have to be

  • Australian citizen
  • Able to obtain a Baseline Level Security Clearance

About you:

We are looking for someone that;

  • Has the willingness and motivation to develop new skill sets that will be transferable to other roles
  • Committed to quality administration and client services and is confident and resilient in liaising with internal and external stakeholders in relation to contentious or complex matters
  • Has excellent written and verbal communication skills, including the ability to clearly explain complex information to clients from a diverse range of backgrounds and communicate effectively with internal management
  • Has excellent time-management, being able to the prioritise work and ability to effectively prioritise and manage a caseload
  • Ability to maintain a high standard of data recording
  • Able to work effectively and cooperatively as a member of a team, including assisting with quality assurance and participation in corporate activities
  • Supports the needs of team and the broader agency by taking a flexible and adaptable approach to changing work needs.


  • Attractive hourly rate
  • You will join an exciting new project and team with endless learning opportunities
  • It is a medium term assignment
  • Multiple contract opportunities available.

To apply please follow the link

Due to the high volume of applicants, at this time only successfully shortlisted candidates will be contacted

Candidates shortlisted will need to be available to attend an Assessment Centre on the 14th of March for a March 25th Start date

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Assessment Officer


Assessment Officer
Customer Service
Inbound/ outbound

educational requirements

Secondary School/High School