aps6 - workforce planner - genesys wfm in Melbourne

posted
contact
rebecca slaviero, randstad
job type
temporary
salary
AU$ 38.00 - AU$ 42.00 per hour
apply now

job details

posted
location
melbourne, victoria
specialism
government & defence
job type
temporary
working hours
Full-Time
salary
AU$ 38.00 - AU$ 42.00 per hour
experience
2 years
reference number
90M0379801_1552967063
contact
rebecca slaviero, randstad
apply now
Apply with

job description

About the Role

This is a workforce planner role that requires the consolidation of the telephony functions within the channel transformation and client strategy division.

The role is a full-time opportunity with Monday – Friday 8:00am – 5pm hours (38 hour) working week. Applicants must have full availability and no planned leave in the first 3 months to be considered for this role. Start date is ASAP until end of JUNE 2019.

Duties & Responsibilities

  • MUST HAVE GENESYS WFM experience MANDATORY
  • Analyse Data from various sources
  • Generate staff schedules using Genesys WFM
  • Produce forecasts for teams
  • Communicate and liaise with a wide range of stakeholders
  • Monitor and report on performance for teams and individual KPIs
  • Quality assurance

Skills & Experience

  • Contact centre function experience
  • Data analysis
  • Computer knowledge and ability to learn new systems in a timely manner
  • Ability to process high volume data entry in a quick and accurate manner
  • Resilient and ability to focus on the task at hand
  • Dealing with sensitive and/or personal material
  • MS Office – advanced ability in spreadsheets to analyse data

PLEASE NOTE: As part of our short listing process, candidates must undergo a licence history check and a criminal activity check

If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Workforce planner

qualification

GENESYS WFM - must have a high level of experience

educational requirements

Secondary School/High School