aps6 service designer.

• Researches and identifies insights, creating a common understanding
• Co-creates and documents current state service through design research, to identify current participant and staff experience, and business processes.
• Co-creates and facilitates process design improvements
• Advocates for the voice and experience of participants and stakeholders.
• Facilitates design-thinking sessions with service users to design and test the future service (processes, channels, experiences)
• Understands the complex Agency eco-system and change impacts.
• Ensuring that the end-to-end service experience is based around participant and staff need, in line with the Digital Service Standard and is consistent for all users across different touchpoints.
• Evaluating the effectiveness of proposed solutions and design at both a conceptual and tactical level.
• Helps the Service Design Lead and Service Designers with the use of system tools and other duties as required.
• Provide support to maintain governance requirements within the Scheme Reform Program.
• Provides consistent, timely reporting that meets the established cadence.
• Requirement prior to commencement: NDIS Worker Screening Check.

• Australian Citizenship (this role is only available for Australian Citizens)
• Experience in working in multi-disciplinary agile teams across varied skillsets on large projects
• Experience in service design including developing service design artefacts:
• Communication, synthesis and creative skills to solve complex problems
• Capacity to drive Human Centred Design-led thinking
• Qualitative and quantitative research capability
• Ability to assess change impacts to customers and/or stakeholders
• Capacity to work in an environment of change and ambiguity
• Skills in stakeholder engagement & negotiation

• Preferable to have prior knowledge and experience in disability, social services or public sector
• Demonstrated experience with Jira, Sharepoint, MS Suite, Creately (or comparable design tools i.e. Miro, Mural) and Qualtrics (or comparable design tools i.e. Dovetail, Condens)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.