aps6 internal review officer.

Our Federal Government client is currently seeking an experienced Complaints Officer to join their team at the APS6 level. Utilising your exceptional communication and decision-making skills you will lead and support the complaints team in assessing, recording, resolving, and referring on a case-by-case basis. Duties will include but not limited to:Developing guidance materials and support processes to assist team members and other business areas in dealing with complaints.Leading and supporting team members to effectively manage complaints within expected timeframes.Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.Managing escalated complaints and ensuring strict deadlines are met.Producing quality written correspondence for a range of audiences, including formal responses for the Minister.Managing correspondence, briefing and reporting functions for the Complaints Team.Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives. To be considered you will haveHigh level internal and external stakeholder engagement skillsExcellent communication skills written and verbal, ideally experience in preparing ministerial briefingsDeveloped conflict resolution skillsProficient in the use of Microsoft office programsPrevious experience with client records management system (CRM) favourable but not essentialIf this sounds like the role for you please apply now and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is seeking candidates for potential compliance/auditing roles within Federal Government departments.Ideal candidates will be able to demonstrate the following capabilities:Auditing, assurance, and/or compliance experience, preferably in a Government settingAbility to quickly get across specific Quality Assurance Framework and Assurance StrategyAbility to think critically and strategicallyStrong analytical skills and research skillsDemonstrated ability to deliver high quality auditing/assessment project work in tight timeframesAbility to work cooperatively in a small team, with external stakeholders, independently as requiredStrong communication skillsAbility to identify and discuss issues and to find solutionsAbility to build rapport and share information effectively with a range of stakeholders Well organised, exercise sound judgement, have a keen eye for details and strong critical thinkingIdeally hold auditing, assurance or compliance experience If you would like to express your interest in these opportunities please click on the APPLY NOW button to submit your Microsoft Word resume. For a confidential chat about these roles or other contract opportunities within Federal Government please call Leanne Alexander on 02 6132 3836 or email Leanne.Alexander@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This position is an APS 4 level, workign within the Operations and Housing Support branch within a Federal Government organisation. This role has high levels of internal and external stakeholder engagement, and candidates will have the ability to provide support and advice on a range of matters in relation to the community.Key responsibilties: Undertaking delegated decisions and supporting the branch with reviewing, assessing and approving plans, schedule reviews, assistive technology, payments and access tasks.Assessing, reviewing and providing feedback on planning decisions in accordance within the relevant Act, Rules and relevant guidance.Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.Supporting the leadership team to develop and implement improvement strategies.Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.Supporting the delivery and implementation of branch projects as required.To be successful in this role, you must: Sound understanding of relevant statutory, regulatory and policy frameworks in order to draw conclusions, interpret and apply guidance material and resolve recurring problems.Accountable for monitoring emerging issues to identify impact on tasks and identifying and mitigating risks that will impact on own and team work outcomes.The work may involve working independently to manage specific tasks, processes or activities against stated objectives with supervision generally limited to complex tasks or unfamiliar situations.To apply for this role: Please send through an updated CV to daniela.dragovic@randstad.com.au, or click APPLY. Candidates must undergo relevant Baseline Security Clearance if successful. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.