aps6 clinical support officer (mental health) in Melbourne CBD

caylee-jade eve, randstad
job type
AU$ 60.00 per hour

job details

melbourne cbd, victoria
healthcare & medical
job type
working hours
AU$ 60.00 per hour
reference number
caylee-jade eve, randstad
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job description

A fantastic new opportunity has become available for a suitably qualified mental health professional (Social Worker/Counsellor/Psychologist/Registered Nurse) working with a leading Government Department, based in Melbourne CBD.

Working within a team of Coordinators, Clinical and Non-Clinical staff who act as the initial, primary access point for the clinical risk assessment of/and response to urgent, high risk or escalated Veterans/ADF members and their families who may be seeking immediate help.

All communitcation takes place via phone and email, as this role is the single or primary point of contact and access to clinical support for those seeking help for perhaps the first time. As such, this fast-paced role would ideally suit an experienced Mental Health professional who can think on their feet, remain calm and be patient with those in need at all times.

The Role:

As Clinical Support Officer, you will be responsible for the assessment and response to clients referred to the team due to issues relating to mental health, psychosocial issues and suicide risk. This process involves speaking with clients, conducting risk assessments, identifying barriers, and discussing broader mental health supports and psychosocial needs, as well as services or entitlements available from this Government Department and other organisations (such as Open Arms).

Responsibilities include

  • Provide clinical guidance and support to case coordinators who are assisting clients identified as being at risk and/or having complex and multiple needs, individually and through leading group reflective practice sessions.
  • Be a clinical primary point of contact to manage clients and/or coordinate access to services for clients identified as being at risk and/or with complex multiple needs.
  • Assist clients to access the required information and support services for their psychological and physical health, and medical needs.
  • Development of risk management plans for, and strategies to, assist clients identified as being at risk and/or with complex multiple needs.
  • Escalation of high risk and high profile issues through EL1 team leader to senior leadership
  • Build strong relationships and streamline access to benefits and services for case coordinated clients identified as being at risk and/or with complex multiple needs
  • Liaise with the ADF, ex-service organisations, community groups, and service providers to facilitate service provision to case coordinated clients identified as being at risk and/or with complex multiple needs and encourage informal support networks.

About You:

  • Qualifications and/or relevant registration with AHPRA as a Psychologist, Registered Nurse (Mental Health),Occupational Therapist, or Social Worker (AASW).
  • Counsellors with extensive experience in Mental Heath, may be considered.
  • Working with Children check & Vulnerable peoples check
  • Extensive experience within the clinical case management space (2 + years)
  • Defence and Veterans Affairs knowledge (distinct advantage)

In Return You Will Receive:

  • Fantastic renumaration ($60 p/h)
  • Mon-Friday position, full-time hours
  • Additional training provided
  • Supportive team with a push to see you succeed personally and professionally
  • Fantastic opportunity to see and create real change within your community
  • Weekly pay as an employee of Randstad

If you have any questions or would like to know more, please reach out to Caylee either via email - caylee.eve@randstad.com.au or call 1300 289 817!

Our commitment to safeguarding people.

Randstad is committed to the safety and well being of all the people we provide support and care to including children and vulnerable individuals. We take steps to achieve this through our candidate application process. All applicants are required to provide criminal history checks such as a valid Police Check, and where necessary a valid state-based Working with Children Check and/or a National Police Check which are thoroughly screened. Other necessary screening/proof of registrations will be required depending upon your role type. In some circumstances and International Police Clearance is also required. Your consultant will be able to advise if this is applicable to you. Lastly, references are conducted in relation to the applicants' interactions with individuals under your care using an online platform that has an inbuilt fraud alert. Employment is subject to clearance of all relevant checks to ensure the safeguarding of vulnerable people and children who may be in your care.

Refer a friend and you could earn $250

Are you looking for a permanent position in health, care or support or know someone who is? Sign up with us or refer a friend and you could earn a $250 voucher each! Conditions apply.


Psychology, counsellor, case worker, case coordinator, government


Qualifications and/or relevant registration with AHPRA as a Psychologist, Registered Nurse (Mental Health), or Occupational Therapist, Social Worker (AASW)

educational requirements

Bachelor Degree